We help people with mental, physical and developmental disabilities

Updates & Information

Statement August 17th, 2020

We are pleased to share that the positive COVID-19 outbreak status at Balwin Villa has been lifted. One of the staff that previously tested positive has recovered and the second staff member is on their way to recovery.

We swabbed close to 200 clients and staff and all other results have come back negative. We would like to show our appreciation to the Balwin Villa team for preventing the spread of transmission and ensuring the clients and their co-workers safety.

Statement August 10th, 2020

The Excel Society has over 55 years of experience providing exceptional healthcare in the community to Albertans. We are saddened to learn that two of our staff members at Balwin Villa have been infected with COVID-19. Both individuals are doing well and are in isolation. We wish them both the very best as they work their way back to full health.

At this point, no additional staff or clients from Balwin Villa have tested positive for COVID. More than 176 swabs have been taken for clients and employees. More than 160 results have been returned and all are negative with the exception of the 2 individuals from our team. The remaining results are pending and we expect the results over the next number of days.

We will continue to provide updates as information becomes available.

Visitation Guidelines

Please keep in mind that visitation continues to be by appointment only and we ask that you consider deferring your visitation and/or ensuring visitation takes place in the outdoors until such time as Balwin is declared “all clear” by Public Health. Thank you for your understanding and cooperation

For Safe visitation Guidelines click Here

General Information


For Masking information click Here

Proactive Management – March 3, 2020


The Excel Society took immediate proactive action beginning on March 3, 2020 to alert our entire team to the COVID-19 epidemic and to put in place every reasonable measure to protect the safety and wellness of our team and the people we serve.

  • COVID-19 Communications – Initiated high-priority COVID-19 Updates to all staff containing all relevant information and new directives to operationalize all Orders from the Government of Alberta and it’s associated public health agencies.
  • Business Continuity Plan – Guided by the elements of the Excel Society Business Continuity Plan we initiated proactive measures and systems to prevent, and if required, to isolate and protect people who contracted COVID-19.
  • Education & Prevention – Issued immediate new guidance, directives, fact sheets, and Q&As to all teams on hand washing, face touching, social distancing, heightened cleaning requirements, cough containment, working from home when possible, and how to self-isolate if infected or if returning from travel.
  • Self-Isolation for Travelers – Directed all staff returning from international destinations to self-isolate for 14 days.
  • Self-Assessment – Communicated and trained staff on how to conduct a COVID-19 symptom test for themselves and their clients.
  • Visitor Restrictions – Directed all staff to implement a single essential visitor policy for each client of the Excel Society, with a COVID-19 Alberta Health Services Questionnaire and temperature test for all single essential visitors.
  • Increased Sanitation – New heightened and rigorous cleaning requirements for all common surfaces and shared objects at the Excel Society.
  • Cancellation of Community Events, Outings & Large Group Activities – Cancelled all community events, client outings, and large client recreation gatherings.
  • Site Closures – Closed Excel Society Community Day Programs, Excel Society Main Office, and the Excel Academy in Calgary and Edmonton.